Online Administrator - Hemmingways

dis-chem pharmacies has an exciting opportunity available for an online administrator for their hemming ways store. The main function of the role will be to ensure effective in-store operation for the dis-chem online store’s click & collect system.

• grade 12 / matric
• proof of vaccination certificate
• minimum of 1 years’ experience in a relevant retail environment
• computer literate – ms office and internet browser administration

• promote the ultimate superior customer relations experience for all click & collect users.
• manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
• stay up to date with all e-mail and system queries and act accordingly.
• keep accurate records of all click and collect orders received, picked, packed and released to customer.
• identify opportunities to reduce customer wait times upon picking at stores.
• report any system issues as soon as it appears to enhance customer experiences.
• correctly pick and pack parcels to avoid customer discrepancies.
• resolve any customer queries in the fastest and most appropriate way possible.
• inform management of any unresolved customer matters.
• maintain regular communication with management and up to date feedback regarding online operations.
• implement all new operations as required by management.

• understand best practices related to click and collect in-store operations
• customer service driven and focus on quality
• exceptional communication and active listening skills
• customer service skills
• attention to detail
• deadline driven
• problem solving skills
• patient, honest and trustworthy
• time management and accountability

• understand basic of online shopping (e-commerce) in south africa
• bilingual

• willing and able to work retail hours
• reliable transport
• fully vaccinated (proof of vaccination certificate)
• south african citizen
• clear credit and criminal records

• market related salary
• medical aid
• provident fund
• staff account

please ensure that you complete the questionnaire that comes up in a new window when you click apply. If you are using a smart device, the questionnaire may not pop up, and your application will not be complete.

dis-chem pharmacies is an equal opportunity employer. Dis-chem’s approved employment equity plan and targets will be considered as part of the recruitment process aligned to dis-chem’s employment equity & transformation strategy. Dis-chem actively supports the recruitment of people with disabilities.