Customer Service Advisor

Job Title:

Customer Advisor

Location:

Leeds city centre

Pay Rate: £14.02p/hr

Hours:

Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed.

Hybrid Working:
First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off.

Contract Type:
Temporary

Start Date:

7th December

The Stockbroking Senior Customer Advisor offers a dynamic entry point into the financial services sector, particularly within the stockbroking domain. You'll grow and learn in an environment that recognises the importance of team collaboration through building relationships with customers and colleagues.

As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.

What are the responsibilities of this role?:

Deliver clear, accurate, and timely information to customers about their investment shares and account details.
Support customers in accessing their accounts and navigating their investment portfolios with confidence.
Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience.
Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust.
Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks.

What Benefits do you offer?:

Work from home 60% of the week
Office located in City Centre with excellent transport links
On site canteen
First-class support and training for all colleagues
Opportunity for growth within the company
Holiday allowance of 30 days per year
Weekly Pay
Online payslips
Dedicated aftercare team
Annual leave allowance
Employee Assistance Programme
Access to Able Futures
Eyecare vouchers
Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
Smart Spending App
Workplace Pension scheme  

What skills do I need?:

To excel in this role, you should possess the following skills and experience:

Experience working in customer services, managing a high volume of calls.
Excellent communication skills, both written and verbal
Able to handle complex information and work to a high level of detail.
Proficiency in IT packages such as Excel, Outlook, and Word
Strong problem-solving abilities and the ability to use own judgement
Experience in banking, financial services, insurance or lending is highly desirable  

About working for Lloyds Banking Group:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS).

Through the DCS, we…