Claims Processing Specialist

We believe in the power of work.  Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description  About the role

Location:

Remote - Canadian Home Office
As a Claims Processing Specialist, you’ll be responsible processing performance-based funding alongside employment- related financial supports for clients and employer expenditures. You will work closely with the Claims Manager and Financial Quality and Support Specialist to ensure accuracy, compliance and continuous quality improvement while maintaining high level of confidentiality pertaining to client records and financial information.
What you'll do   Process client and employer financial support claims and ensuring contractual and legislative requirements are met
Ensure quality assurance for claims/invoices processed by Service Provider staff
Answer inquiries from staff regarding claims and other administrative questions
Communicate any issues regarding ineligible claims in line with processes
Provide support and guidance to staff regarding claims processing in line with contractual and guideline requirements
Keep abreast of emerging trends for claims assessment and flag these to the Claims Manager.
Demonstrate flexibility to be able to change activities based on changing requirements and business needs '
Ensure discrepancies are handled appropriately and escalating issues when necessary; refer staff to appropriate team members or internal partners as appropriate
Protect the interests of the organization – identify and manage risks, and elevate non-standard, high-risk transactions / activities as necessary
Develop a strong understanding of WCG’s contract, guidelines, policies, and process
Undertake standard and ad hoc data entry tasks
Effective use of WCG’s Case Management System and other systems and databases
Qualifications  What you bring   Strong auditing background and data entry experience
Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
Proficient in MS Office especially Excel and Word
Detail oriented with a high level of accuracy
Ability to adapt to change
Understanding of the needs of a highly confidential environment
Able to maintain composure during difficult and high-pressure situations
Results driven with creative approach to idea generation and problem solving
Excellent organizational and time management skills
Ability to working in fast paced environment with changing workload
Preferred Criteria   Bilingual (English and French)
Knowledge of the Employment Services industry
For complete job requirements, see the full

Job Description   here  .
Additional Information  What we offer   Competitive salary of $53,040.00 per year
Comprehensive and flexible health and dental benefits
RRSP Matching program of 2.5% base earnings
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!
Diversity, Equity, Inclusion and Belonging Matter  WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.