Retention Specialist at Cogeco

Elevate customer loyalty in a hybrid Retention Specialist role with Cogeco Connexion in Burlington, ON. Engage customers through excellent service, resolving issues, and maximizing retention opportunities.

As a Retention Specialist, you will blend remote work with bi-monthly office visits. Your focus will be on inbound and outbound customer inquiries, negotiating to retain services, and providing top-tier service. Achieve and exceed targets while demonstrating resilience and strong negotiation skills.

Key Responsibilities:

• Handle customer requests to downgrade or disconnect services

• Resolve issues and build value in products

• Maximize retention and sales through outbound calls

• Offer outstanding customer service to retain clients

• Respond to customer inquiries and provide solutions

Requirements:

• High School Diploma required; post-secondary preferred

• Minimum 1-2 years in call center preferred

• Proven customer service and resolution skills

• Strong negotiation skills in a sales context

• Proficient in Google Suite and Windows environment

Utilize your communication and negotiation skills to provide unparalleled service at Cogeco Connexion.