Customer Advisor Training

Position: Hiring: Customer Advisor Training
Join us as a Customer Service Advisor and become the first point of contact for customers calling our SSCL CXM Hub. You'll be helping people navigate processes and providing guidance - no processing, just supporting callers with the right information.
This is a hybrid role, so you'll work from home Monday to Wednesday and be in our Newport office Thursday and Friday. This role operates on a rotating shift pattern, alternating weekly between 8:00am to 4:30pm and 9:30am to 6:00pm.
 Answering inbound calls and email queries within agreed service levels.
Monitoring and progressing calls and emails to meet contracted service levels.
Providing clear guidance and support to callers throughout their process.
 Strong customer-facing telephone and call handling skills.

Experience with call management software.

Employment Type:

Full-time, Permanent.

Location:

Hybrid - Newport.
Security Clearance Level: SC.
Benefits: 25 days annual leave, plus BHols with the option to buy extra days, 4 x death in service life assurance, Health Cash plan, Pension, 3 days paid volunteering, 5 days paid carers leave and an opportunity to opt in for more specific benefits.
 Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role.