Customer service representative - call centre
Job Description & How to Apply Below
- Durée de l'emploi:
Permanent - Langue de travail:
Français - Heures de travail: 40 hours per week
- Education:
- Expérience: Education
- Secondary (high) school graduation certificate
- or equivalent experience Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information Computer and technology knowledge
- Internet
- MS Outlook
- MS Windows
- MS Word Type of experience
- Call centre Security and safety
- Basic security clearance
- Bondable
- Credit check
- Criminal record check Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Repetitive tasks Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability Screening questions
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)? Employment terms options
- Early morning
- Evening
- Flexible hours
- Morning Experience
- No experience (will train) Employment terms options
- Day
- Overtime required
- Overtime available Workplace information
- Hybrid Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits Financial benefits
- Group insurance benefits
- Life insurance
- Pension plan Other benefits
- Free parking available
- On-site amenities
- Other benefits
- Subsidised public transportation
- Team building opportunities Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
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