Remote Faculty Support Lead - Customer Success
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Technical Support
Pearson is seeking a Customer Success professional to join the Higher Education team, delivering top-tier faculty support for Pearson courseware and functionality.
You will coach Faculty Support Associates, handle escalations, manage course builds, and engage with high-adoption accounts while coordinating with cross-functional teams. This remote role requires strong communication, time management, willingness to travel occasionally, and a customer-first mindset.
Join us at Pearson as our next Remote Faculty Support Lead
- Customer Success in Dover, DE, United States.
As a Remote Faculty Support Lead
- Customer Success, you will play an important part at Pearson in Dover, DE, United States.
We invite applications for the Remote Faculty Support Lead
- Customer Success position located in Dover, DE, United States.
The following opportunity is for a Remote Faculty Support Lead
- Customer Success with Pearson.
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