Customer Service Representative

Schedule: Monday–Friday, 11:00 a.m.–7:00 p.m.

Salary: $50,000–$54,000 annually plus benefits and PTO

Work Arrangement: 100% on-site in Romeoville during the first 90 days. After successfully completing the introductory period, employees may transition to a hybrid schedule with up to two work-from-home days per week.

At SATO America, LLC, our mission is to create new value for our customers through products and services of superior quality while contributing to a better and more sustainable world. For more than 80 years, SATO has fostered a culture of professionalism, customer-focused innovation, and value creation.

If you are detail-oriented, responsive, and energized by helping customers solve problems, we invite you to consider joining our team.

SATO America is seeking a service-focused Customer Service Representative II to provide exceptional support to customers, partners, and internal teams. This position responds to customer inquiries, addresses order and product-related concerns, and helps ensure an excellent customer experience through timely communication, effective problem-solving, and strong follow-through.

Serving as a key liaison among customers, Sales, Operations, Manufacturing, and other internal departments, the Customer Service Representative II must demonstrate urgency, accountability, professionalism, and the ability to manage competing priorities in a fast-paced environment.

• Provide professional customer support by phone, email, and online channels.
• Review, enter, and manage customer orders, service requests, changes, cancellations, and delivery inquiries.
• Coordinate with Sales, Operations, Manufacturing, and other internal teams to confirm customer requirements, pricing, documentation, inventory, and delivery expectations.
• Research and resolve customer concerns, order issues, and complaints while maintaining accurate records in Oracle, ETQ, and other business systems.
• Monitor customer inventory levels, maintain release information, and prepare customer-specific reports.
• Manage multiple priorities and a high volume of customer communications while providing timely follow-up.
• Recommend customer-focused solutions and process improvements that support service, production, and delivery needs.
• Maintain positive relationships with internal and external customers while following company safety, quality, and compliance requirements.
• Provide general administrative support and perform other duties as assigned.

• Associate degree, one to three years of related experience or training, or an equivalent combination of education and experience.
• Previous experience in customer service, order management, inside sales support, or a related customer-facing role.
• Proficiency with Microsoft Office.
• Experience with Oracle, Microsoft Dynamics 365, or another ERP or business system.
• Strong verbal, written, and interpersonal communication skills.
• Excellent critical-thinking, problem-solving, and organizational abilities.
• Strong attention to detail and commitment to accuracy.
• Ability to manage competing priorities, respond to urgent situations, and meet daily commitments.
• Ability to work independently and collaborate effectively across departments.
• Flexibility to work overtime when needed to meet business demands.

SATO America offers a competitive salary and a comprehensive benefits package designed to support employees’ health, financial security, professional development, and work-life balance.

• Medical, dental, and vision insurance, including coverage options for domestic partners
• Company-paid life, AD&D, short-term and long-term disability insurance
• Pre-tax Health Savings Account

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