Overnight Customer Service Team Lead
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Success Management -
Management
Starling Bank in Cardiff is seeking an experienced overnight Team Leader to manage a 37.5-hour week, working 20:00–07:15 on a 4-on/4-off rotation. You will lead from the front, coach the team and deliver outstanding service across phone, email, live chat and social channels.
The role combines in-office presence (1 shift per fortnight) with remote work as part of our hybrid setup. You will drive continuous improvement and own workflows to ensure top-tier customer outcomes 24/7.
This posting is for the Overnight Customer Service Team Lead — 4 on 4 off role at Starling, based in Cardiff, Wales, United Kingdom.
Are you ready to take on the Overnight Customer Service Team Lead — 4 on 4 off role at Starling?
We would love to welcome a new Overnight Customer Service Team Lead — 4 on 4 off to our group in Cardiff, Wales, United Kingdom.
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