Technical Customer Service Coordinator

## Technical Customer Service Coordinator Solicitar:
Worcester, United Kingdom:
Jornada completa:
Publicado hoy:
JR-En Air Products, reimaginamos lo que es posible. Aprovechando la motivación de nuestra gente y nuestra experiencia colectiva, creamos las ideas y las innovaciones que nos impulsan hacia adelante. Cuando nos unimos —en un entorno donde se escucha cada voz y todos saben que forman parte del equipo y que son importantes— creamos soluciones que lanzan a las personas al espacio, respaldan la atención médica vital en los hospital es y permiten la construcción de instalaciones de producción pioneras a escala mundial.
Reimaginemos lo que es posible
*
* Location:

** Worcester, Hybrid (Work from Home after training)  
*
* Schedule:

** 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks
** About the Role
** As a
** Technical Customer Service Coordinator**, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
*
* Key Responsibilities:

*** Handle inbound customer queries via phone, email, and other channels
* Diagnose and troubleshoot technical problems with confidence and accuracy
* Proactively provide updates and resolutions through outbound communication
* Maintain and update technical records to ensure accurate documentation
* Liaise with internal teams to escalate and resolve complex issues
** What we are looking for:
*** Can-do attitude and strive to leave every customer with a positive experience
* Strong communicator with great listening skills and a friendly telephone manner
* Solution-focused individual, caring about resolving issues efficiently and effectively
* Someone who enjoy working collaboratively and thrive in a team environment
* Organised, detail-oriented, and able to manage multiple tasks
** Working Arrangements**
* ** Hybrid Working**:
After completing a comprehensive training package, you’ll transition to a hybrid work model
* ** Shift Pattern**:
Includes a mix of shifts
** Early Shift** - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return.
** Late Shift
** 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return

If you're passionate about helping customers and solving technical challenges, we’d love to hear from you!