Technical Customer Service Coordinator

## Technical Customer Service Coordinator應徵:
Worcester, United Kingdom:
Full time:
今天刊登:
JR-在安瑞普特,我們重新定義可能性。透過激發員工的熱情並匯聚集體經驗,我們孕育出推動公司前進的創意與創新。當我們齊心協力——在每個人的聲音都能被傾聽、每個人都深知自己歸屬且重要的環境中——我們所創造的解決方案,不僅能將人類送入太空、支援醫院的救命照護,更能推動開創性的全球級生產設施建設。    重新定義可能
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* Location:

** Worcester, Hybrid (Work from Home after training)  
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* Schedule:

** 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks
** About the Role
** As a
** Technical Customer Service Coordinator**, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
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* Key Responsibilities:

*** Handle inbound customer queries via phone, email, and other channels
* Diagnose and troubleshoot technical problems with confidence and accuracy
* Proactively provide updates and resolutions through outbound communication
* Maintain and update technical records to ensure accurate documentation
* Liaise with internal teams to escalate and resolve complex issues
** What we are looking for:
*** Can-do attitude and strive to leave every customer with a positive experience
* Strong communicator with great listening skills and a friendly telephone manner
* Solution-focused individual, caring about resolving issues efficiently and effectively
* Someone who enjoy working collaboratively and thrive in a team environment
* Organised, detail-oriented, and able to manage multiple tasks
** Working Arrangements**
* ** Hybrid Working**:
After completing a comprehensive training package, you’ll transition to a hybrid work model
* ** Shift Pattern**:
Includes a mix of shifts
** Early Shift** - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return.
** Late Shift
** 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return

If you're passionate about helping customers and solving technical challenges, we’d love to hear from you!