Bilingual Customer Service at Xplore

Join Xplore Inc. as a Bilingual Customer Service Representative, working from home and delivering exceptional support. Be part of a dynamic team enhancing rural broadband experiences across Canada.

Xplore Inc. is seeking self-disciplined individuals with strong customer service skills. In this remote role, you will connect directly with customers, assisting them in overcoming challenges while leveraging a comprehensive training program. You'll thrive in a busy environment, multi-tasking effectively and meeting stringent service levels.

Key Responsibilities:

• Deliver excellent customer service with courteous interactions

• Identify customer needs through active listening

• Provide account, billing, and technical support

• Process service orders efficiently

• Maintain accuracy in customer databases

Requirements:

• Bilingualism in French and English is mandatory

• Experience in a contact center preferred

• Previous remote work experience advantageous

• Strong customer-centric focus

• Excellent time management and organizational skills

Elevate your career in customer support and develop your skills with Xplore’s robust training process.