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Call Center Representative
Remote / Online - Candidates ideally in
Brampton, Ontario, Canada
Listed on 2026-10-15
Brampton, Ontario, Canada
Listing for:
Arrow Workforce Solutions
Remote/Work from Home
position Listed on 2026-10-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
- Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
- Hybrid schedule: 1 week onsite / 1 week work from home
- Reliable high-speed internet connection (minimum 50 Mbps upload speed).
- Quiet and professional workspace.
- Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
- Manage multiple customer interactions simultaneously, including handling up to three chats at once.
- Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
- Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
- Schedule pickup requests using internal systems and provide accurate pricing information when required.
- Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
- Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
- Identify opportunities for additional services and support sales lead generation initiatives.
- Follow established customer service processes, quality standards, and performance metrics.
- Maintain accurate documentation of customer interactions and resolutions.
- Previous experience in a call centre, customer service, or contact centre environment.
- Strong communication skills with excellent telephone etiquette.
- Ability to manage multiple tasks and conversations in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Ability to handle difficult customer interactions professionally.
- Excellent written communication, grammar, and attention to detail.
- Strong team player with a positive attitude and high energy level.
- Ability to work independently and meet performance targets.
- Knowledge of Canadian geography is an asset.
- Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Ability to successfully complete an eSkills assessment, including:
- Typing speed assessment (minimum 38 WPM with 90% accuracy).
- Written communication and grammar assessment.
- Multitasking and system navigation simulation.
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