Call Center Agent - Remote | WFH

Call Center Agent
- Remote | WFH job at Get It
- Marketing. Saint Petersburg, FL. Call Center Agent
- Student Support & Enrollment

Are you passionate about helping students achieve their educational goals? Do you have excellent communication skills and a talent for providing top‑tier customer service? If so, we'd love to have you on our team! As a Call Center Agent, you'll play a vital role in guiding students through the enrollment process, providing essential information, and ensuring a seamless experience from inquiry to enrollment.

This role involves high‑touch interactions through inbound and outbound calls, making every student feel supported and valued.

• Engage with prospective and current students via phone and email, providing information on programs, enrollment steps, and financial aid.
• Assist in increasing student inquiries, applications, and retention through exceptional customer service.
• Stay informed about recruitment events, information sessions, orientations, and registration deadlines.
• Occasionally assist students with course selection and registration.
• Provide guidance on financial aid status, payment processes, and next steps.
• Work within multiple systems, including VPNs and student information platforms, to document interactions and track student progress.
• Efficiently toggle between different systems and emails to gather and provide real‑time updates.
• Attend remote training sessions to stay updated on new programs, policies, and services.
• Maintain professionalism and adhere to policies such as FERPA compliance in all interactions.
• Collaborate with team members and supervisors, accepting feedback to improve processes and student experiences.
• Perform other related duties as assigned.

• Associate degree or completion of at least 24 college credits, OR
• Minimum of one year of experience in admissions, registration, financial aid, or student services, OR
• Three years of relevant customer service or call center experience.
• Strong computer skills with the ability to navigate multiple systems efficiently.
• Excellent written and verbal communication skills.
• Goal‑oriented, highly motivated, and passionate about helping students succeed.
• Ability to multitask, manage multiple student accounts, and accurately document interactions.
• Strong problem‑solving skills and the ability to guide students toward the right programs for their career and personal goals.
• Prior experience in recruitment, sales, or higher education is a plus.

• A dynamic, student‑focused environment where your work makes a real impact.
• Training and professional development to enhance your skills.
• Collaborative team culture with a commitment to excellence.

Employment Type:

Full‑Time

Salary: $15.00–$16.00 Per Hour