Retail Associate - Customer Engagement

About the Role

Our client is seeking an outgoing and customer-oriented Retail Associate to focus on customer engagement for their online and potential in-store interactions, based remotely from Kimberley . This role involves proactively connecting with customers, providing exceptional service, and driving sales through personalized interactions, primarily via digital channels or phone support. You will be instrumental in enhancing the customer journey, answering queries, and ensuring customer satisfaction.

This is a fantastic opportunity for an individual with strong communication skills and a passion for retail service to work in a flexible, remote capacity.

• Engage proactively with customers online (chat, email) and via phone to provide information and support.
• Assist customers with product selection, offering recommendations based on their needs and preferences.
• Process online orders and manage customer inquiries related to order status, shipping, and returns.
• Troubleshoot customer issues and concerns with a focus on timely and satisfactory resolution.
• Gather customer feedback to identify areas for service improvement.
• Maintain a high level of product knowledge to effectively answer customer questions.

• Previous experience in customer service, sales, or a retail support role.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Proficiency with online communication tools, CRM systems, and e-commerce platforms.
• Ability to multitask, manage time effectively, and work independently in a remote setting.
• A strong customer focus and a genuine desire to provide exceptional service.
• Reliable internet connection and a dedicated workspace for remote work.

• Competitive hourly rate with potential for performance-based bonuses.
• Flexible part-time hours offering excellent work-life balance.
• Remote work arrangement allowing you to work from home in Kimberley or elsewhere.
• Opportunities for professional development and skill enhancement in customer engagement.
• A supportive virtual team environment dedicated to customer success.