Hybrid-Remote Customer Care Manager
Oxford, Lafayette County, Mississippi, 38655, USA
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management
Cotality seeks a hybrid-remote Manager, Customer Care to lead a 15–18 person team delivering service excellence and client advocacy. You will ensure SLA adherence, coach staff, and drive high engagement and performance in a rapidly evolving omnichannel environment.
Responsibilities include KPI ownership (FCR, AHT, quality), NLPS target, and collaboration with cross-functional teams to maintain contract compliance and client trust.
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