Account Coordinator

Scion Staffing has been engaged to conduct a search for an Account Coordinator for a leading healthcare technology organization specializing in innovative solutions that support healthcare professionals and improve operational efficiency. This is a fully remote, three-month contract opportunity offering the chance to contribute to a collaborative and customer-focused team.

The Account Coordinator will support the Customer Success team by assisting Account Managers and Account Executives with customer relationships, account administration, onboarding, and day-to-day client needs. This individual will serve as a key point of coordination between customers and internal departments, ensuring timely communication, accurate account records, and efficient resolution of customer inquiries. The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced, collaborative environment.

• Competitive compensation of $33.00 per hour
• 100% remote opportunity offering flexibility and the convenience of working from home
• Opportunity to gain experience with an established organization in the healthcare technology industry
• Collaborative, supportive team environment with exposure to Customer Success, Sales, Finance, and Account Management
• Valuable professional experience supporting customer relationships, business operations, and cross-functional initiatives

• Support Account Managers and Account Executives with daily customer account needs, including inquiries, onboarding, account updates, and customer correspondence.
• Maintain accurate customer records, contact information, account notes, and activity tracking within Gainsight and other internal systems.
• Coordinate with Finance to monitor invoicing, track outstanding payments, resolve billing inquiries, and support collections-related processes.
• Assist with customer projects, annual guideline upgrades, outreach initiatives, and deliverable tracking using Gainsight, Taskray, and other project management tools.
• Collaborate with Customer Success, Sales, Marketing, Product, and Finance teams to address customer concerns, elevate complex issues, and ensure timely resolution.
• Prepare account reports, maintain dashboards, coordinate meetings, and support administrative projects to improve overall account management efficiency.

• Experience in account coordination, customer success, administrative support, customer service, or account management, preferably in a professional services, technology, or healthcare-related environment.
• Strong organizational, multitasking, and time-management skills, with the ability to prioritize competing deadlines and maintain exceptional attention to detail.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, along with familiarity with virtual communication platforms such as Microsoft Teams and Zoom.
• Experience with Salesforce, Gainsight, Taskray, or similar CRM and project management platforms is highly preferred.
• Excellent written and verbal communication skills, a customer-first mindset, and the ability to collaborate effectively across departments while independently resolving issues.

This three-month temporary contract opportunity offers competitive compensation of $33.00 per hour. The position is fully remote, with geographic eligibility and scheduling requirements to be confirmed. Benefits, if applicable, will be provided in accordance with Scion Staffing's temporary employee benefit offerings and eligibility requirements.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or belief, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records.

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