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Online Chat Representative
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-10-16
New York, New York County, New York, 10261, USA
Listing for:
Talentoma
Full Time, Remote/Work from Home
position Listed on 2026-10-16
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Monthly Pay: $4,900 - $5,500 USD per month
Summary:People who thrive in this full-time remote role enjoy turning written questions into clear next steps and keeping several chat conversations moving calmly. A background in online support, policyholder service, agency assistance, or detail-focused administrative work fits well.
Job Responsibilities:- Respond to policyholder and agency chat inquiries about coverage, premiums, renewals, and account updates.
- Verify contact details and document each conversation in the customer platform.
- Explain routine policy documents, payment options, and service timelines in plain language.
- Route claim-file, billing, or coverage questions to the appropriate specialist.
- Track open chat tickets and provide accurate follow-up notes.
- Identify recurring questions and share knowledge-base improvement ideas.
- Clear, professional writing for real-time chat conversations.
- Ability to interpret policy-related terminology and service requests.
- Sound judgment when escalating sensitive account or claim-file matters.
- Accuracy when updating customer profiles and conversation records.
- Willingness to learn remote chat procedures and quality standards.
- Fully remote work from New York.
- Structured virtual training and reference resources.
- Collaborative team support and defined escalation paths.
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