Customer Service Representative - Technical Support
Remote / Online - Candidates ideally in
Paarl, 7622, South Africa
Listed on 2026-10-16
Paarl, 7622, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-10-16
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Our client is seeking a dedicated Customer Service Representative with a knack for technical problem-solving to join their fully remote support team. This role is essential for providing exceptional assistance to customers navigating technical aspects of our products. You will be the primary point of contact for resolving inquiries, guiding users, and ensuring a positive support experience from anywhere. This is a fantastic opportunity for an organized and communicative individual passionate about helping others and thriving in a flexible, home-based work environment, contributing to a culture of continuous improvement and customer-centricity.
Key Responsibilities- Handle incoming customer inquiries via phone, email, and chat, providing accurate and timely assistance.
- Troubleshoot basic technical issues related to product setup, usage, and functionality.
- Guide customers through step-by-step solutions and provide clear explanations of technical processes.
- Document all customer interactions, issues, and resolutions in the CRM system accurately.
- Escalate complex technical problems to the appropriate internal teams when necessary.
- Strive for first-contact resolution and ensure a high level of customer satisfaction.
- High school diploma or equivalent; further education or certifications in IT are a plus.
- Previous experience in a customer service or technical support role.
- Strong communication skills, with the ability to explain technical information clearly and patiently.
- Proficiency with common computer applications and operating systems.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.
- Competitive annual salary and performance-based incentives.
- Fully remote work arrangement offering maximum flexibility.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and skill development.
- A collaborative team environment with remote support resources.
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