Idaho - Customer Service Representative

Job Title:

Idaho
- Work At Home Customer Service Representative Req  Posting

Start Date:

10/5/26

As a Customer Service Representative,you’llhave the ability to work in a collaborative and engaging environment with one goal,makea positive impact on people’s day!

We’lltrain you to be an expert in your field, so you can confidently deliver an amazing customer experience.

You’llfield customer inquiries, connect with customers about their experience, exercise emotionalintelligenceand follow guidelines to ensure every customer is taken care of, witha personal touch.

• Communicate with customers through inbound calls, outboundcallsand email channels
• Identify customer needs through active listening, exercising emotional intelligence and askingfollowup questions
• Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely,accurate information
• Document customer needs, interactions and outcomes in the appropriate toolor system
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coachingsessionswith your supervisor to ensure youregularly meetkey performance indicators

HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9countries;our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by apeoplefirst philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

• Starting at $12 to 16hourly (depending on experience) and overtime opportunities
• Best in class medical, dental, vision benefits
• Tuition Reimbursement
• Refer-A-Friend bonuses
• Employeeassistanceprograms
• Flexible Schedule Options
• Career advancement in a fast growing organization
• People focused environment whereyou’llmake lifetime connections and friendships

Sowhat really makes a great Customer Service Representative?

Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! Ifyou’recompassionate, energetic,boldand understand how one interaction can makea big difference,you’lllove this opportunity!

To be successful,you’llneed these qualities.

• You’reat least 18 years of age
• You have a High School Diploma or equivalent
• You have at least 6 months of customer service experience and you understand the value of coaching / feedback
• Demonstrate a caring,supportive and friendly nature in every interaction
• You’recomputer savvy, comfortable sitting at a desk and working with multiple monitors
• You’refamiliar with Android and IOS mobile applications
• You’reresults oriented and comfortable providing customers with recommendations and solutions

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.