Customer Care Specialist Remote

Helping families protect their future is at the heart of what we do. Our team brings together people who value meaningful work, professional growth, and the flexibility to build a rewarding career.

We support that growth through practical training, personalized mentorship, and modern tools that help our team stay connected. Collaboration, integrity, and initiative guide how we work with clients and with one another.

For more than six decades, our organization has served unions, associations, and working families throughout North America through supplemental benefits and permanent insurance coverage. As our team expands, we’re seeking individuals who enjoy helping others and want to grow alongside us.

You’ll be a trusted contact for clients, helping them understand available coverage, answering questions, and guiding them through important benefit decisions.

By making information clear and accessible, you’ll help families feel informed and supported while building lasting professional relationships.

• Develop strong client relationships through attentive service and regular follow-up
• Assist with questions about benefit options, policy updates, and the claims process
• Explain coverage information clearly and accurately
• Support a smooth onboarding experience for new clients
• Coordinate with leadership to identify ways to improve client service
• Strengthen your skills through ongoing training, coaching, and leadership development

• Strong communication skills and the ability to connect with different people
• A patient, approachable, and service-focused attitude
• Confidence using digital tools and working in a remote environment
• Good organization, initiative, and follow-through
• A willingness to learn and pursue professional growth
• Customer service, sales, or insurance experience is welcome, but not required
• Legal eligibility to work in the United States or Canada

• A fully remote work environment
• Weekly pay with performance-based monthly bonus opportunities
• Comprehensive training and individual mentorship
• Opportunities to advance into leadership
• A collaborative team that supports your development
• Meaningful work helping families understand and access financial protection

Bring your motivation, communication skills, and willingness to learn—we’ll help you build the knowledge and confidence to move forward.