Customer Care Administrative

Grupo Pikolinos is more than a footwear company: we are a team of people who live by the values of our brands and reflect them in every step we take.

Through the designs of Pikolinos and Martinelli, with our commitment to craftsmanship, quality, and sustainability, we have established a presence in more than 50 countries and grown into a team of over 800 people.

We work to create products that convey comfort, authenticity, and our own unique outlook on life: “Life is intense, get comfortable and enjoy it step by step.”

We are looking for someone to join our team as a Customer Care Administrative professional to carry out administrative tasks related to customer service, ensuring the proper handling of requests and issues, the communication of pricing or rate information, and the management of orders and their related records.

• Process requests, complaints, and returns in accordance with established procedures.
• Handle administrative enquiries by email, phone, or other channels.
• Record and update customer data in internal systems.
• Process and track orders, ensuring excellent customer service.
• Contribute to continuous improvement by taking part in training and feedback sessions and proposing ideas.

• Someone with the Grupo Pikolinos attitude.
• Someone eager to make a difference, bring positive energy, and spread the kind of smiles that can brighten someone's day.
• Someone with experience in customer service, sales administration, or order management.
• Someone with advanced Excel skills and experience using CRM systems regularly.
• Someone with an advanced level of English.
• You need to be able to communicate fluently in English and spanish.

We will support you from day one with an initial training plan to make your onboarding easier.

In addition, you will enjoy:

• A fixed schedule from Monday to Friday, 9:00 a.m. to 5:00 p.m.
• 52 remote-working days per year.
• Free Pikolinos shoes.
• Additional benefits for being part of the team.

We want you to feel good, enjoy your day-to-day work, and grow with us.

We believe the best outcomes happen when people can be themselves. That is why our selection process guarantees equal opportunities, regardless of race, origin, ideology, religion, sex, nationality, age, sexual orientation, gender identity, disability, or any other personal or social status.