Customer Service Representative

About the Role

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.

- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.

- Provides accurate, valid and complete information by using the right methods/tools.

- Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.

- Keeps records of customer interactions, processes customer accounts and files documents.

- Follows communication procedures, guidelines and policies. ESS
- Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS
- Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

- Requires strong phone contact handling skills and active listening.

- Good customer orientation and ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage tasks effectively.

- Works in a call center environment. We are providing the anticipated hourly salary range for this role: $ hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at

Hybrid
- This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

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