Customer Service Representative Job Warwick Rhode Island USA,Customer Service/HelpDesk

Pay Rate: $20/hr Summary:

Work Mode: Onsite Training - Warwick, RI
Class Start Date: November 23, 2026
Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.

Responsibilities:

Support customers calling with questions related to defined benefit annuities (Group Annuity Contracts) or pensions.
Provide clear explanation of policy details, payments, and account status.
Complete account maintenance requests such as direct deposit and address changes, beneficiary and death notifications.
Aid throughout the claims process.

Requirements:

High school diploma or equivalent (Associate s or bachelor s preferred).
Minimum 2 years of customer service experience/call center experience (financial services strongly preferred).
Minimum 1 year of experience with Windows-based operating systems (Microsoft Office Suite, etc.).

Preferred Skills:

Ability to clearly explain complex financial information in a way customers can easily understand.
Maintain a high degree of accuracy and attention to detail.
Comfortable multitasking across multiple systems during live customer interactions.
Ability to use AI enhancements to complete job tasks.
Handle sensitive financial information with professionalism and confidentiality.
Demonstrate strong reliability through consistent attendance and adherence to schedules.

Training:

Training will be conducted on-site at our Warwick, RI office and consists of a five-week instructor-led training program followed by a two-week nesting period.
Employees are required to attend and complete all training sessions.
Reliable attendance throughout the training period is mandatory due to the service requirements of the role.
After successful completion of quality certification/assessment, the position will transition to work from home with a requirement to work in the Warwick office at least one day per month.
Agents experiencing system issues at home office will be required to travel to Warwick office until system issues/outage is corrected.

Schedules/Availability:

Candidates must be available to work within our hours of operation, Monday through Friday, between 8:00 a.m. and 9:00 p.m.
Schedules may vary and are subject to change based on business needs; therefore, flexibility in shift assignments is required.
Schedules after training are determined using a ranking system based on performance in training. Trainees will bid on offered schedules.