Bilingual Customer Service Representative Remote

• Reference Number: 5906748
• Published Date: 10/15/2026
• Job Type: Temporary
• Industry: Administration and Support
• Hours:
  
  Full Time

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Our client, a managed care and enrollment services organization, is seeking Remote Bilingual Customer Service Representatives to join their team. As a Bilingual Customer Service Representative, you will be part of the Call Center Operations team supporting enrollment services and managed care education for the New York Medicare program. The ideal candidate will have strong customer service instincts, the ability to learn and follow program processes quickly, and effective communication skills that help clients feel supported from the first call.

Location: Remote

Pay Range: $17/hr. – for English/Spanish bilingual candidates;
$18/hr. – for preferred languages (Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Korean)

Shift: Projects

Hours:

Monday to Friday, 8am to 8pm EST and Sat 10am – 6pm EST

• Respond to enrollment services calls, answer questions, mail information when requested, and refer callers when issues or concerns arise.
• Educate clients on managed care and help them understand their options.
• Assess client health care needs and assist clients in choosing a health plan.
• Assist with enrolling and disenrolling in health plans, including receiving and sorting enrollment/disenrollment forms.
• Review enrollment forms for accuracy and completeness, raise concerns to the Central Operations Supervisor, and perform managed care education/enrollment services when call volume warrants.

• Ability to read, write, and speak your designated language English/Spanish or preferred languages: Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Korean).
• Great customer service skills and the ability to demonstrate them from the start.
• Ability to learn a new program and apply that knowledge during training (training is critical—stay focused and ready to learn).
• Computer skills to type efficiently and use computer systems with confidence.
• Reliability and readiness to support business hours: phones turn on at 8:30 am – 6:00 pm, Monday – Friday and at 10:00 am on Saturday; some Saturday work is required.
• Your own equipment and internet service that meets client requirements.

• Opportunity to support clients through enrollment services and managed care education.
• A structured training period designed to build the foundation for success in the role.
• A busy, supportive call center environment where strong performance and teamwork matter.
• Clear expectations around accuracy, follow-through, and escalation when issues arise.
• Work that makes a direct difference for clients navigating health plan decisions.

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

• High school diploma or equivalent required.
• Two years of human services experience or experience dealing with the public is required.
• Effective communication skills and the ability to follow directions, interact courteously with a variety of people, handle pressure, and perform multiple tasks.
• Prior customer service experience is required; call center environment experience is preferred.

Our client, a managed care and enrollment services organization, is seeking Remote Bilingual Customer Service Representatives to join their team. As a Bilingual Customer Service Representative, you will be part of the Call Center Operations team supporting enrollment services and managed care education for the New York Medicare program. The ideal candidate will have strong customer service instincts, the ability to learn and follow program processes quickly, and effective communication…