Remote Customer Service Team Lead at Cencora

Lead customer service operations remotely with Cencora as a Team Lead. Drive improvements, manage escalations, and shape service playbooks in a fulfilling role focused on health outcomes.

Cencora is seeking a Customer Service Team Lead to oversee patient and provider support operations. In this remote position, you will align cross-functional partners and implement operational requirements for effective service delivery. You will also analyze case trends and recommend improvements to enhance workflows and ensure service excellence.

Key Responsibilities:

• Lead conversion of commercial terms into operational requirements

• Align partners on intake and resolution workflows

• Analyze case trends to inform operational improvements

• Shape service playbooks and update knowledge articles

• Manage complex escalations and ensure audit-ready records

Requirements:

• 3+ years of experience in customer service operations

• High School Diploma or equivalent required

• Associate's degree preferred in logistics or related field

• Relevant certifications in supply chain or logistics preferred

• Bilingualism is an asset

Make a meaningful impact in customer service at Cencora while improving lives through health-focused operations.