Scheduler & Recruitment Coordinator; Fully Remote

Our client is a start-up based in Canada specialising in residential and commercial cleaning services, including regular cleaning, deep cleaning and move-in/move-out cleaning. They are looking for a fully remote Scheduler & Recruitment Coordinator to manage day-to-day cleaner scheduling and customer communication, while supporting the recruitment of cleaners as the business grows.

• Manage and adjust cleaner schedules using Launch
  27 and Whats App, assigning cleaners according to availability and job requirements.
• Communicate with clients to confirm appointments, answer enquiries (including calls via Just Call) and provide good customer service.
• Prepare and send cleaning quotes and estimates in Launch
  27, and follow up on pending quotes, revisions and bookings.
• Handle last-minute changes, cancellations and urgent scheduling matters, keeping cleaners updated on job details.
• Maintain accurate records of bookings, client preferences and cleaner assignments.
• Source cleaner candidates by posting job advertisements through relevant channels.
• Screen applicants, conduct initial phone or online interviews, and coordinate interviews, trial shifts and onboarding.
• Maintain a pipeline of available cleaners and work with the supervisor to ensure sufficient manpower for scheduled jobs.
• Assist with social media content and Canva editing, and handle other ad-hoc tasks assigned by the supervisor.

• Minimum 1 year of customer service or coordination experience.
• Previous experience in the cleaning industry is a must, including coordinating cleaners, managing bookings and handling client enquiries.
• Experience with cleaning quotations or estimates, recruitment or candidate sourcing is an advantage.
• Fluent in English, both written and spoken.
• Comfortable working night shifts (Malaysia time).
• Highly organised and detail-oriented, able to handle urgent requests and last-minute changes efficiently.
• Strong communication and people skills, and able to work independently with minimal supervision.
• Experience as a cleaner, or managing social media content and using Canva, is an added advantage.

• Basic Salary: RM3,000 (to be confirmed)
• Independent contractor arrangement (no statutory contributions or leave benefits)
• 1 to 2 week trial period before the appointment is confirmed
• Fully remote; break time as advised

5 days (Monday night to Saturday morning)

11.00pm to 7.00am Malaysia time (8.00am to 4.00pm Vancouver time)