Federal Disaster Assistance Representative

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Position:Federal Disaster Assistance Representative

Location: Phoenix, AZ

Job :229

# of Openings:1

Fortuity Calling, LLC

Expected

Start Date:

October 17–19, 2026 – IMMEDIATE HIRING!

Pay: $23.28–$24.12 per hour (including Health & Wellness stipend; location-specific compensation subject to confirmation)

Job Type: Full-Time, Temporary Assignment

Work Locations:

Columbus, OH: Onsite at 775 W. Broad Street, Columbus, OH 43222

Phoenix, AZ: Remote – Must reside in the Phoenix metropolitan area

Fortuity Calling is urgently hiring Customer Service Representatives to support a federal disaster assistance program, with positions expected to start October 17–19, 2026!

We are seeking dependable, compassionate, and detail-oriented individuals who are ready to move quickly through the hiring and onboarding process.

This is an opportunity to make a meaningful difference by helping individuals and families impacted by natural disasters access critical assistance and resources.

Candidates must be available to begin work between October 17 and October 19, 2026, and complete all required pre-employment screening and onboarding requirements.

English-speaking applicants are encouraged to apply.
Spanish language proficiency is not required.

Answer inbound calls from individuals seeking federal disaster assistance.

Assist customers with disaster assistance registrations, applications, and general inquiries.

Provide accurate information about available assistance programs and resources.

Deliver compassionate, patient, and professional customer service.

Accurately document customer interactions and update information in computer systems.

Follow established procedures, scripts, and federal security requirements.

Protect confidential and sensitive customer information.

Meet performance expectations for quality, attendance, accuracy, and productivity.

Participate in required training and coaching.

Required Qualifications:

Must be at least 18 years of age.

Must be a U.S. citizen due to federal program requirements.

High school diploma or GED.

Strong verbal and written English communication skills.

Excellent customer service and active listening skills.

Ability to navigate multiple computer applications simultaneously.

Strong attention to detail and accurate data entry skills.

Ability to remain calm, professional, and empathetic when assisting customers in stressful situations.

Reliable attendance and flexibility to work assigned schedules.

Ability to complete required federal suitability and background screening.

Must be available to start October 17–19, 2026.

Preferred Qualifications:

Previous customer service or contact center experience.

Experience supporting government programs, healthcare, insurance, or other regulated services.

Experience handling high-volume inbound calls.

Familiarity with customer relationship management (CRM) systems.

Total Hourly Compensation: $23.28–$24.12
, depending on work location and applicable federal wage requirements.

Compensation includes an hourly base wage and a Health & Wellness fringe benefit contribution, as applicable.

Competitive hourly compensation.

Health & Wellness benefits in accordance with applicable federal contract requirements.

Paid training.

Opportunities to gain valuable federal program experience.

Supportive, team-oriented work environment.

Final compensation details will be provided during the hiring process.

Anticipated

Start Date:

October 17–19, 2026.

Full-time employment,…