Customer Service Representative - Call Center -Remote

## Customer Service Representative - Call Center
-Remote Apply:
Fully Remote:
Oklahoma, Remote:
Alabama, Remote:
Full time:
Posted Today:
JR101547

Pay rate $15/hr
*
* Who we are:

** At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.
** What’s the Role About?
** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
* Are you energetic, enthusiastic with an engaging personality?
* Are you driven to deliver effective results while providing excellent customer service?
* Do you have extraordinary communication skills?
** What’s in it for YOU?
*** Paid Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal
* Career Advancement
** Overview:
** Inte Logix is seeking a remote Customer Service Representative to join our organization.  In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
** Responsibilities:
*** Serve as the primary point of contact for customers via phone
* Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
* Maintain a thorough understanding of products, services and policies to effectively assist customers
* Accurately document customer interactions and transactions across all tools/platforms
* Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
* Strive to exceed customer satisfaction goals and performance metrics
* Continuously seek opportunities to improve the customer experience and streamline processes
* Stay updated on product knowledge and industry trends to better assist customers
* Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
** What We Look for in a Candidate:
*** Must be 18 years of age or older
* High School Diploma or equivalent
* At least 6 months of call center experience required
* Strong typing skills are required
* Proficient with Microsoft Office products and Salesforce
* Troubleshoot basic technical issues
* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
* Superb attendance, so you can be there when our customers need us