Customer Service Center Spec

Customer Communications

Minimum Salary

Maximum Salary

Bay Care is currently in search of our newest

Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details:

• Location:Remote (Must reside in Florida)
• Status:Full
  - Time
• Shift: 10:30am-7:00pm
• Days: Varies

Responsibilities

• Responsible for both administrative and system marketing support, serves as the initial point of contact for all Bay Care Health System marketing activities and physician referral efforts. Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives.
• Responsible for quickly determining the needs of the customer and cross-marketing other services across the health care system.
• Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions.
• Supports Bay Care Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area.
• Schedules patient appointments and assists with inquiries.
• Other marketing and non-marketing related duties as assigned.

Education

• Required:High School Diploma
• Preferred: AA

Experience

• Required
  :
  Call Center, Customer Service - 2 years
• Preferred
  :
  Healthcare, Marketing, Public Relations, Social Media - 2 years

Specific Skills

• Active listening/verbal and written communication skills
• Ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database
• MS Office (Word, Outlook, Excel)
• Ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement
• able to type 40-45 WPM