Customer Service Representative

TITLE: Customer Service Representative I

POSITION OBJECTIVE:
Responsible for providing exceptional customer service.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong written and verbal communication skills Background as a customer service representative for a company that does manufacturing is a plus.
• Bachelor's degree (B.
  
  A.) from a four-year college or university preferred; and two to three years related call center experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office and Teams.
• Proficiency in SAP and AS400 is preferred as daily use of both systems will be required in this position.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Receives requests from customers by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the requests to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Supports Sales Region and provides samples for sales reps.
• Maintains liaison with other departments for order completion.
• Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, and traces the status of orders.
• Has knowledge of and provides information as appropriate for all product lines, prices, delivery times, drop ship items, various marketing promotional services, and similar data as required.
• Contacts customers on status of orders and advises customers of schedule dates and changes.
• Build sustainable relationships with assigned customers, working to meet their specific needs and recommend process changes to do so accordingly.

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

• Work in a smoke-free, office setting. This position interacts extensively with customers and employees within corporate headquarters.
• 75% sitting in an office environment, spent on a computer/telephone; 25% interacting with employees and management in meetings, etc.
• Mobility and availability required to complete meetings.
• At times, this position may require remote work therefore access to a designated workspace and high-speed internet is a must.