Accounts Manager

tis position is working directly for Car Guys Inc. in our home office in Rockford, MI. We are searching for a
** high‑energy, client‑focused Accounts Manager
** who thrives on building relationships, solving problems, and driving real business impact. This role is built for someone who wants ownership — ownership of accounts, ownership of outcomes, and ownership of the client experience.

You’ll be stepping into a fast‑moving environment where your work directly influences retention, satisfaction, and long‑term client value. This full‑time position offers a
** competitive salary of $62,400 per year
** and is based in
** Rockford, MI**, just north of Grand Rapids, operating in a
** hybrid environment
** that blends flexibility with collaboration. You’ll work closely with executive leadership to elevate how Car Guys Inc. delivers value across our operations and recruiting SaaS ecosystem.

This is your chance to be the person clients trust, rely on, and stay with — because of YOU.

• ** Own the relationship.
  ** Become the go‑to partner for a portfolio of client accounts
• ** Drive retention.
  ** Reduce churn through proactive communication, strategic insight, and early risk detection
• ** Deliver satisfaction.
  ** Lead structured check‑ins, feedback loops, and value‑alignment conversations that keep clients engaged
• ** Grow accounts.
  ** Spot upsell and expansion opportunities that align with client needs and business goals
• ** Solve fast.
  ** Jump on issues quickly, coordinate across teams, and maintain a reputation for responsiveness
• ** Track performance.
  ** Monitor account health, KPIs, and retention metrics to guide strategy and report results
• Innovate.
  ** Improve processes, communication standards, and client experience workflows
• Collaborate.
  ** Work with operations, recruiting SaaS, and leadership to deliver seamless, high‑impact service

• 3+ years of account management or client success experience
• Proven ability to reduce churn and elevate client satisfaction
• Exceptional communication and relationship‑building skills
• Strong organizational discipline and ability to manage multiple priorities
• CRM proficiency and analytical mindset
• Professionalism, ownership, and relentless follow‑through

• Automotive, recruiting SaaS, or operations‑focused industry experience
• Background in process optimization or client lifecycle management
• Data‑driven approach to client insights and retention strategy

• Client retention
• Churn reduction
• Account growth and upsell success
• Responsiveness and resolution speed

Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client Success;
Client Retention;
Churn Reduction;
Account growth and upsell success;
Responsiveness and resolution speed;
Account Management;
Client…