Customer Service Specialist - MD
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Customer Service Specialist – Make a Difference for Our Customers Every Day
Position Overview:We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Service Specialist, you’ll play a key role in helping customers achieve their goals, whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process.
You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.
XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, UT, and TX. Please check back later for availability in your state.
What You’ll Do:- Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
- Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
- Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
- Communicate clearly with other departments to ensure timely order processing and delivery
- Meet established performance metrics and continually set goals for professional growth
- Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
- Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
- Stay informed with company updates so you can offer the best guidance to our customers
- Contribute to projects and other tasks as needed to support company growth
- Someone who truly gets excited about making customers happy through understanding and solving their problems
- A problem-solver who is motivated to find solutions
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