Customer Service Representative - Bilingual Spanish, Healthcare; Part Time

Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

Location:

On-site in Phoenix, AZ Starting Pay: 20.04/h r . plus up to $2,880 in bonus opportunities for eligible new hires*

Site

Hours:

24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

We provide a competitive package designed to support your success both inside and outside work:

• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*
• Company-paid medical coverage
• Tuition Reimbursement:
  Support for ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package:
  Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support:
  Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support:
  Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with development and promotional opportunities
• Meaningful Work with Impact:
  No cold calls, sales, or collections involved!

* Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak and read Spanish fluently
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team
• Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A , Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard…