Order Management Specialist

Order Management Specialist

We're seeking an Order Management Specialist to support a premier client in Roanoke, VA (Remote). With us, it's all about finding the job that's just right. Salary/Pay Rate/Compensation: $20.00 – $21.00 per hour (DOE)

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM EST (Full-Time, Remote)

Location:

Remote, must be a reasonable distance from Roanoke, VA Benefits :
Med/Den/Vis, 401(K), PTO, Paid Holidays

Why you should apply to be an Order Management Specialist:

• Competitive pay rate of $20.00 – $21.00/hr. based on experience
• Remote work-from-home flexibility with a steady Monday through Friday schedule
• A collaborative environment where your customer service and organizational expertise are truly valued
• Opportunity to apply and expand your skills while supporting key business operations and external partners

What's a typical day as an Order Management Specialist? You'll be:

• Managing timely and accurate order entry, issuing order acknowledgements, and monitoring customer communications
• Delivering top-tier customer service, building rapport, and attending customer-facing meetings as a dedicated contact
• Proactively following up on open and late purchase orders and managing short-confirmations (orders/items not shipped on time)
• Partnering with logistics and transportation carriers to troubleshoot and resolve scheduling and delivery issues
• Building, reviewing, and analyzing short-confirmation and order status reports
• Handling case management ticketing, tagging issues, and managing client desk escalations efficiently
• Collaborating cross-functionally across customer service, logistics, and supply chain teams to ensure seamless execution

This job might be an outstanding fit if you:

• Are fully bilingual with professional fluency in both Spanish and English (written and verbal)
• Bring 3+ years of customer service and customer-facing communication experience (phone, email, in-person)
• Have 3+ years of experience in order entry and order management
• Hold a High School Diploma or GED equivalent
• Are proficient in MS Office Suite, especially MS Excel (prior SAP experience is a strong plus)
• Have strong critical thinking, problem-solving, and conflict resolution skills under pressure
• Are based in Virginia within reasonable commutable proximity to Roanoke, VA.

What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work.

Apply to be an Order Management Specialist today!