Customer Service Representative; Hybrid-Remote

Customer Service Representative (Hybrid-Remote)

As a customer support representative in a hybrid role, you are a crucial part of the team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries professionally and courteously, and acting as a customer advocate to continually improve customer satisfaction.

This position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed.

To apply, please send your resume to

• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Medical / Dental Insurance
• $19.50/hour

• Full Time
• Temp to Hire
• Temporary or Contract
• 1st Shift

• Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound. May also need to provide support via our digital channels as needed.
• Assist customers in troubleshooting issues with our products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME's as needed.
• Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
• Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
• Build trust through complete follow-through on customer commitments.
• Learn, develop, and maintain product knowledge of mechanical and electronic consumer products and components.
• Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced products such as integrated locks.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.
• Adhere to processes and maintain a high quality of performance.
• Participate in team activities and engage with fellow team members positively and respectfully.
• Meet set goals and metric expectations consistently.
• Support the company's values and mission to create a customer-centric culture.

• HS Diploma or GED
• Background Check
• Drug Test
• Must be at least 18 years old

The hourly rate for this position is anticipated between $19.50 - $19.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at (Use the "Apply for this Job" box below)..

Olathe, KS