Escalation Specialist
Remote / Online - Candidates ideally in
Chandler, Maricopa County, Arizona, 85249, USA
Listed on 2026-10-17
Chandler, Maricopa County, Arizona, 85249, USA
Listing for:
Dexian
Remote/Work from Home
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- 3+ years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service).
- Strong communication skills with the ability to de-escalate customers over the phone
- Ability to follow policy and procedures to execute tasks repetitively
- Pipeline and time management – work on different complaints in different statuses while meeting deadlines
- Tech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
- MUST HAVE:
Empathy – ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need “thick skin” since some customers might take out anger on representative. - Address: CHANDLER,AZ
- Pay Rate: $21-$26/hr
- Start Date:
asap - Position Type/Duration of Assignment: 18mo contract
- Hours/Schedule(if training schedule include here):
Mon-Fri, 8a – 4:30p - Hybrid schedule
: 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remote
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