Underwriting Customer Service Representative - Texas

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Customer Service Representative II to join our Underwriting team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling.

Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Customer Service Representative II to join our Underwriting team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling.

Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. This is a fully remote role on our Underwriting Customer Service team and you must be based out of TX.

The ideal candidate will have prior insurance experience and a strong customer service acumen & capability to handle a high volume of calls assisting agents and policy holders in TX, FL and GA markets. Fluency in Spanish is a must!

As a Customer Service Representative II, you will play a vital role in delivering outstanding service to our policyholders and agents. Your duties involve addressing inquiries, offering information, and aiding with policy-related concerns. Additionally, you will coordinate daily service and administrative tasks by skillfully assessing customer concerns, collaborating with relevant resources, and providing innovative solutions to meet customer needs. This requires showcasing superior problem-solving and issue resolution skills, along with clear communication abilities.

You will be able to possess a profound understanding of customer requirements and maintain a current familiarity with our diverse range of products and services. This position offers an exciting opportunity to work in a collaborative environment and is an ideal career path for individuals new to insurance allowing for transfer of knowledge and advancement level opportunities. UAIC currently offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.

• Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day)
• Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures
• Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed
• Review submissions from agents and make underwriting decisions based on the documents received
• Address customer and agent inquiries, concerns, and requests in a professional and timely manner
• Troubleshoot web issues with agents, finding solutions…