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Senior Customer Support Engineer — AI & Web Platform Remote

Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listing for: Vercel Inc.
Remote/Work from Home position
Listed on 2026-10-17
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
Salary/Wage Range or Industry Benchmark: 70000 - 100000 USD Yearly USD 70000.00 100000.00 YEAR
Job Description & How to Apply Below
Location: New York

Vercel is seeking a deeply technical Customer Support Engineer to resolve complex customer issues, build internal tooling, and partner with Engineering, Product, Solutions, and Customer Success to deliver exceptional support for the platform. You will thrive on solving root causes and communicating clearly with customers.

Based in the United Kingdom or fully remote, you may participate in weekend/holiday on-call rotations as part of a global coverage model.

We have an opening for a Senior Customer Support Engineer — AI & Web Platform Remote in New York, NY, United States within IT & Technology.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior Customer Support Engineer — AI & Web Platform Remote role at Vercel Inc., based in New York, NY, United States.

Position Requirements
10+ Years work experience
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