Office Operations Associate - LTE

Bring your administrative and customer service excellence to the Public Service Commission of Wisconsin today! The PSC is currently recruiting for an Office Operations Associate to join our team in the Division of Digital Access, Consumer, and Environmental Affairs.

This position offers a hybridized work schedule. This schedule may change based on operational needs and organizational requirements. The position is headquartered at the Hill Farms State Office Building in Madison, WI. This position will be required to come into the office for scheduled in-person workdays, training, meetings and/or operational needs. Employees will be generally expected to telework from within the State of Wisconsin.

Further questions regarding hybrid and remote work may be discussed more at the time of the interview.

PSC is a great place to work! In addition to meaningful and rewarding work, we provide:

• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals and overall well-being

The Public Service Commission (PSC) is an independent state agency that is responsible for regulating more than 1,100 Wisconsin public utilities, which provide electric, natural gas, combined water and sewer utilities, and certain aspects of local telephone service to households and businesses throughout the state! The PSC of Wisconsin ensures safe, reliable, affordable, and environmentally responsible utility services and equitable access to telecommunications and broadband services.

LTE positions assist in the development of your skills and experience and offer growth potential via opportunities to join our team in a permanent role! For more information on PSC you can visit our website by clicking here.

This is a part‑time, Limited Term Employee (LTE) position that will be scheduled for approximately 20 hours per week. This position will provide administrative support to the Public Service Commission's Office of Consumer Affairs utilizing a variety of online systems and databases. This position will be primarily in charge of intake and upkeep within the Customer Case System (CCS). This position will have extensive contact with the public and will process and respond to inquiries from public utility customers, other stakeholders, and members of the public related to regulated utility service while providing professional and courteous customer service.

• Monitoring the Consumer Affairs email and voicemail inboxes
• Setting up new customer accounts and/or new complaint files to assist in processing online complaints
• Respond to routine inquiries
• Assist in review, creation, and maintenance of internal resources
• Assist with caseload metrics and other data review
• Create calendar rotation for staff assignments

To view the complete position description, email Benjamin Harwell well

This position is in schedule-range 02-10 with a salary of $23.16 per hour.

The PSC is an Equal Opportunity Employer. As a state agency, we operate under an Equity and Inclusion Plan that aims to create a welcoming environment for all employees and has the full commitment of the Chairperson. We encourage all of our staff to participate in activities organized by our Equity and Inclusion Advisory Committee.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

The Public Service Commission is a registered participant in the federal work…