Bilingual Customer Service Rep

We are hiring a Bilingual Customer Service Rep for a remote, full-time contract opportunity supporting healthcare-related customer service needs. This role is ideal for English and Spanish bilingual candidates who enjoy helping people, solving problems, and providing professional support in a fast-paced call center environment.

This work-from-home position offers structured training, clear expectations, and the opportunity to support customers with important healthcare coverage, eligibility, enrollment, and account questions. Candidates can expect a supportive remote team environment, consistent coaching during training and nesting, and a stable long-term assignment currently anticipated to run through May 2027, based on business needs.

• Handle high-volume inbound customer service calls in English and Spanish.
• Assist customers with healthcare coverage, eligibility, enrollment, program information, and general account support.
• Research customer questions, resolve concerns, and provide accurate information in a professional and empathetic manner.
• Accurately document customer interactions, update records, and process transactions.
• Navigate multiple computer systems while speaking with customers.
• Meet quality, productivity, attendance, and compliance standards in a remote call center environment.

• Pay: $17.46 per hour.
• Job Type: Contract/Temporary.
• Schedule:
  
  Full-time, 40 hours per week.
• Work Arrangement:
  Remote, Texas residents only.
• Must be available to work any shift between 8:00 AM and 7:00 PM Eastern Time, Monday through Friday.
• Weekend availability may be required based on business needs.
• Anticipated assignment through May 2027, subject to business needs.
• Equipment setup dates:
  November 24 to November 25.
• Training begins:
  November 30.
• Training schedule:
  Monday through Friday, 8:00 AM to 4:30 PM Eastern Time.
• Training duration: 4 weeks of training plus 2 to 3 weeks of nesting.
• 100 percent attendance is required during training.
• Camera must remain on during training and nesting periods.

• Support inbound customer service calls related to healthcare coverage, eligibility, enrollment, and account questions.
• Accurately document interactions, update customer records, and process transactions.
• Research and resolve customer concerns while maintaining quality and compliance expectations.
• Navigate multiple systems while providing professional bilingual customer support.
• Fluent in English and Spanish.
• High School Diploma, GED, or equivalent required.
• At least 6 months of work experience required.
• Customer service experience required.
• Strong communication, typing, and computer skills.
• Ability to multitask, stay organized, and work independently in a remote environment.
• Ability to work in a fast-paced call center setting with reliable attendance.
• Must be a Texas resident and able to work Eastern Time schedules.
• Must have a private and quiet workspace.
• Must have a Windows 11 computer. Windows 10 is not supported.
• Must have an Intel Core i5 processor or equivalent.
• Must have a minimum of 8 GB RAM and 256 GB storage.
• Must have a second monitor, webcam, and USB wired headset.
• Must have a smartphone capable of using Microsoft Authenticator.
• Must have a hard-wired internet connection. Wi-Fi and hotspot connections are not allowed.
• Must have reliable home internet with minimum speeds of 25 Mbps download and 10 Mbps upload.
• Macs, Chromebooks, tablets, and mobile devices cannot be used as the primary work computer.
• Internet speed verification may be required.

• Previous call center experience.
• Previous healthcare customer service, benefits, enrollment, or eligibility support experience.
• Experience working remotely in a high-volume customer support environment.
• Strong comfort level using multiple computer systems while speaking with customers.

If you are bilingual in English and Spanish, enjoy helping customers, and are looking for a stable remote opportunity with paid training, we'd love to hear from you.

• Support inbound customer service calls related to healthcare coverage, eligibility, enrollment, and account questions.
• Accurately document interactions, update customer records, and process transactions.
• Research and resolve customer concerns while maintaining quality and compliance expectations.
• Navigate multiple systems while providing professional bilingual customer support.
• Fluent in English and Spanish.
• High School Diploma, GED, or…