More jobs:
Customer Services - Weekend
Remote / Online - Candidates ideally in
Wellingborough, Northamptonshire, NN8, England, UK
Listed on 2026-10-18
Wellingborough, Northamptonshire, NN8, England, UK
Listing for:
Hays Specialist Recruitment Limited
Contract, Remote/Work from Home
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Customer Service Advisor
Location:
Wellingborough, Northamptonshire Contract Type: 3-Month Fixed-Term Contract (with possible extension)
Pay Rate: £13 per hour
Shifts:
Weekends Only (Friday, Saturday (Sat will be working from home) | 8:00 AM - 4:00 PM About the Role In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.
Key Responsibilities Query Management:
Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs). Communication:
Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly. Administration:
Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems. Compliance:
Manage complaints professionally and maintain full audit compliance in line with company guidelines. What You'll Need The
Skills:
Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email. The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs. The Tech Aptitude:
Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously. The Flexibility:
Available to work the weekend shift pattern (Friday & Saturday 8:00 AM - 4:00 PM). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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