Technical Customer Support Specialist - Hybrid

Elevate your career with Henry Schein One as a Technical Customer Support Specialist. This hybrid role focuses on ticket management and troubleshooting for innovative dental software solutions.

As a specialist, you will leverage your customer support experience to troubleshoot, resolve, and document user inquiries effectively. You'll collaborate with the Team Lead to enhance your knowledge of support tools while managing customer tickets with professionalism and accuracy. The position involves both remote work and one day per week in the office located near Guildford Mall in Surrey, BC.

Key Responsibilities:

• Respond promptly to customer support tickets

• Troubleshoot issues using structured methods

• Resolve tickets within specified timelines

• Educate customers on product best practices

• Document all customer interactions and resolutions

Requirements:

• Minimum 1 year in customer support or helpdesk

• Strong analytical and troubleshooting skills

• Foundational knowledge of software systems

• Excellent written and verbal communication

• Ability to handle confidential information with care

Provide exceptional support and solutions to enhance customer experience at Henry Schein One.