Senior - Travel Agent

eBucks Travel & Lifestyle is seeking a highly experienced Senior After-Hours Travel Consultant to deliver exceptional, high-touch service during evenings, weekends, and public holidays. This role is critical in supporting our clients with all travel arrangements including emergency, time-sensitive, and last-minute travel requirements, ensuring seamless continuity of service outside standard business hours.

The successful candidate must be self-managed, highly knowledgeable in the travel industry, capable of making sound decisions under pressure, and committed to delivering exceptional service while managing complex travel arrangements from start to finish. Hello Future Senior After
- Hours Travel Agent

Wel come to FNB. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

• Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service.
• Provide seamless support in collaboration with the daytime operations team.
• Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management.
• Process payments, discounts, refunds, and amendments accurately.
• Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution.
• Identify and maximise sales opportunities.
• Achieve monthly KPIs and individual targets as set by business & management.
• Input and drive eBucks Travel's VP and understand Bank's ecosystem.
• Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication

• National Diploma in Travel or equivalent qualification (essential)
• Valid GDS-specific certification is required.

• Fully bilingual
  • English (Read, Write, Speak - essential)
  • Afrikaans (Read, Write, Speak - advantageous)

• Minimum 10 years' experience as a Travel Consultant within the travel industry
• Minimum 10 years' GDS experience, with strong command of Galileo and/or Amadeus
  • Valid GDS-specific certification is required.
• Proven experience in:
  • Leisure and corporate travel
  • Travel concierge or similar high-touch service models.
  • VIP or Ultra High Net Worth clientele (strong advantage)
• Strong ability to manage:
  • Emergency bookings
  • Complex, multi-sector itineraries.
  • Last-minute changes, reissues, refunds, and cancellations
• Strong sales and consultative skills, with the ability to:
  • Recommend and cross-sell relevant travel products and services.
  • Maximise revenue opportunities while prioritising client needs.
• Excellent organisational and time-management skills
• Impeccable attention to detail
• Strong decision-making ability under pressure.
• Proficiency in:
  • MS Word, Excel, Outlook
  • Travel-related booking and payment platforms.
• Highly resilient and composed under pressure.
• Innovative and solutions-driven.
• Discrete, trustworthy, and sensitive to client confidentiality
• Strong destination, product, airline, and industry knowledge
• Operate effectively both within a team environment and autonomously.

After-Hours Operating Times (Rotational Shifts)

• Monday
  - Thursday: 17h00 - 08h00
• Friday: 17h00 - 09h00 (Saturday)
• Saturday
  - Monday: 12h00 - 08h00
• Public Holidays:
• Shifts are rotational and may vary based on operational requirements.
• Total working hours will not exceed 176 hours within a four-week cycle.

This is a home-based role. Attendance at the office will be required periodically for:

• Training (systems , processes, supplier , product and onboarding)
• Team meetings
• Effective team collaboration and cross functional support

• Opportunities to network and collaborate.
• Challenging working enviroment
• Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/10/26

All appointments will be made in line with First Rand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In