Customer Service Representative - Telecoms

Our client is looking for an engaging and customer-focused Customer Service Representative to join their team, supporting operations in East London. This role is crucial for providing exceptional support to telecommunications customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be the primary point of contact for customers, handling a variety of requests related to services, billing, and technical support.

This hybrid role combines on-site training and collaboration with the flexibility of remote work after initial onboarding.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with service inquiries, troubleshooting basic technical issues, and billing questions.
• Process new service orders, upgrades, downgrades, and cancellations accurately.
• Educate customers on available products, services, and promotions.
• Resolve customer complaints effectively and accelerate complex issues to appropriate departments.
• Maintain detailed customer records and document all interactions in the CRM system.

• High school diploma or equivalent; some college coursework or a degree is a plus.
• 1-2 years of experience in customer service, preferably within the telecoms industry.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Ability to handle stressful situations and de-escalate customer concerns calmly.
• Strong problem-solving skills and a customer-centric approach.

• Competitive starting salary and performance incentives.
• Comprehensive health and wellness benefits package.
• Hybrid work model offering flexibility.
• Structured training program and ongoing professional development.
• A supportive team environment dedicated to customer success in East London .