Client Support Specialist

Our client is seeking a proactive and personable Client Support Specialist to join their team in the bustling area of Randburg . This role is crucial for ensuring that clients receive timely and effective assistance, fostering strong relationships and maximizing client satisfaction. You will handle a variety of client interactions, troubleshoot issues, and provide solutions, acting as a key liaison between the client and the company's internal resources.

This hybrid role offers the benefit of both remote work flexibility and essential in-office collaboration, providing a dynamic work experience within the heart of Gauteng's commercial hub.

• Provide exceptional support to clients via phone, email, and messaging platforms.
• Address client inquiries, resolve issues, and provide product/service guidance.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Accurately document all client interactions and support activities in the CRM system.
• Collaborate with sales and technical teams to ensure comprehensive client solutions.
• Proactively identify opportunities to enhance the client experience.

• Grade 12 or equivalent; tertiary qualification in a relevant field is preferred.
• Proven experience in a client support , customer service, or account management role.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in CRM software and common office productivity tools.
• Ability to manage multiple client needs simultaneously and prioritize effectively.
• Strong attention to detail and a customer-first attitude.

• Competitive salary based on experience and qualifications.
• Hybrid work model supporting work-life balance.
• Comprehensive medical aid and retirement fund contributions.
• Ongoing training and professional development opportunities.
• A vibrant and supportive team environment in Randburg .