Telecoms Customer Support Representative

Our client is seeking a dedicated and empathetic Telecoms Customer Support Representative to join their fully remote support team. This role is the primary point of contact for customers seeking assistance with their telecommunications services. You will handle inquiries, troubleshoot issues, and provide solutions to ensure customer satisfaction and retention. If you excel at communication, problem-solving, and providing exceptional service in a virtual setting, this position in Queenstown is an excellent opportunity to contribute to our client's success.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, mobile, and landline services.
• Educate customers on service features, billing, and account management.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate customer records and interaction logs in the CRM system.

• High school diploma or equivalent; some college or technical training is a plus.
• Previous experience in customer service or technical support, preferably in the telecommunications industry.
• Excellent verbal and written communication skills.
• Proficiency with customer relationship management (CRM) software and common office applications.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote environment.

• Competitive monthly salary and potential for performance bonuses.
• Fully remote work setup with provided equipment.
• Comprehensive health, dental, and vision insurance.
• Paid training programs and opportunities for skill development.
• A supportive team environment focused on customer success and employee well-being.