Client Support Representative

Our client is seeking a diligent and customer-oriented Client Support Representative to join their team in Mossel Bay. This role is integral to providing outstanding support and ensuring client satisfaction by addressing their needs and resolving inquiries efficiently. You will be the primary contact for clients, offering assistance, troubleshooting issues, and providing information on services. We are looking for individuals with excellent communication skills, a problem-solving mindset, and a commitment to delivering positive client experiences.

This hybrid role offers a structured work environment with opportunities for professional growth within a company that values its customers and employees.

• Manage inbound and outbound client communications via phone, email, and ticketing systems.
• Provide detailed information and support regarding client accounts, services, and billing.
• Troubleshoot and resolve client issues, ensuring timely and effective solutions.
• Maintain accurate and up-to-date client records within the CRM database.
• Escalate complex client concerns to the appropriate internal teams for resolution.
• Gather client feedback and contribute to service improvement initiatives.

• High school diploma or equivalent; a degree or certification in a related field is beneficial.
• Demonstrated experience in a client support or customer service role.
• Strong verbal and written communication abilities, with a professional demeanor.
• Effective problem-solving skills and the ability to think critically under pressure.
• Proficiency with CRM software and common office productivity tools.
• Ability to adapt to changing priorities and manage a workload effectively.

• Competitive salary with potential for overtime pay.
• Comprehensive medical and dental coverage options.
• Access to ongoing training and development programs.
• A flexible hybrid work arrangement combining in-office and remote work.
• Positive and collaborative team culture that encourages mutual support.