Market Coordinator
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-18
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Market Coordinator
Location:
Fully Remote (UK) Duration: 12-Month Contract Rate:
Up to £260 per day
Start Date:
January 2027
Are you passionate about building strong partner relationships, solving complex problems and delivering exceptional customer experiences? We're looking for a Market Coordinator to join a global travel platform's Key Accounts team. This role will see you acting as the day-to-day operational contact for a portfolio of strategic partners, supporting Key Account Managers by managing enquiries, escalations and operational activities while helping to drive partner success and engagement.
Whatyou'll be doing:
- Acting as the primary operational contact for strategic partners
- Responding to partner enquiries in a professional and timely manner
- Managing escalations from investigation through to resolution
- Working cross-functionally with internal teams to resolve complex issues
- Monitoring operational performance, risks and trends across accounts
- Preparing reports, insights and data for business reviews
- Supporting partners with product updates, process changes and new features
- Identifying recurring issues and recommending process improvements
- Building strong relationships with partners while delivering outstanding support
- 3+ years' experience within Account Management, Customer Success, Partner Support or Customer Support
- Experience managing a portfolio of customer or partner accounts
- Strong escalation management and problem-solving skills
- Excellent written and verbal communication abilities
- Strong stakeholder management experience
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with strong attention to detail
- Experience using Salesforce or similar CRM platforms
- Experience using Google Workspace
- Jira experience would be beneficial
- Nice to have:
Travel, hospitality or marketplace experience - Additional European languages.
This is a fantastic opportunity to join a high-performing team in a fully remote position, supporting strategic partners across Europe whilst gaining exposure to account management, customer success and partner operations on an international scale.
Rates depend on experience and client requirements
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