Customer Service Representative; English

PrimeXBT is inviting applications for a
remote Customer Service Representative (English) to support customers using its financial trading services. The role is suited to candidates with online customer-support experience, strong English communication skills, and familiarity with financial technology, particularly forex or cryptocurrency trading.

The position offers remote work, performance-based quarterly bonuses, medical insurance after the probation period, and additional employee benefits. Applicants should be prepared to submit their CV in English and provide information about their customer-service background, trading knowledge, and salary expectations.

Applications are submitted through the company's recruitment website. The official vacancy does not specify a closing date, so interested candidates should check the application page for current status.

PrimeXBT operates in the online trading and financial-services industry. The company provides a platform for customers interested in trading financial markets, including cryptocurrency and forex-related products.

In this position, the successful candidate will help customers resolve questions, troubleshoot issues, understand available services, and receive timely support. The role also involves working with other departments to address complex cases and improve the overall customer experience.

Location: Remote

Work arrangement: Remote work from any location, according to the official listing

Experience: At least one year of online customer-support experience

Industry experience: Fintech experience, particularly forex or cryptocurrency, is requested

Working schedule: Two days on, two days off; the listed shift is 4:00 a.m. to 4:00 p.m. GMT

Salary: Competitive, based on experience; no fixed amount is published

The Customer Service Representative will help maintain a positive customer experience by handling enquiries, resolving issues, and communicating clearly with clients.

Responsibilities include:

Responding to customer enquiries through email, live chat, and telephone.

Working with relevant departments to resolve complex customer issues and escalating cases when necessary.

Following up with customers to confirm that their concerns have been addressed.

Troubleshooting problems using appropriate diagnostic methods.

Documenting recurring issues and sharing information that can support service improvements.

Creating helpful resources such as frequently asked questions, user guides, and tutorials.

Explaining the company's products and services to existing and prospective customers.

Identifying opportunities to improve customer satisfaction and the support process.

Applicants should meet the following requirements:

Online support experience: At least one year of experience providing customer support online.

Fintech familiarity: Experience or familiarity with forex or cryptocurrency trading is requested.

English proficiency: Excellent written and spoken English. The application asks candidates whether their English proficiency is at least B2.

Communication skills: Strong interpersonal skills and the ability to communicate professionally with customers.

Problem-solving: Ability to investigate customer issues, troubleshoot problems, and elevate cases appropriately.

Stress management: Confidence handling challenging customer interactions and stressful situations.

Support tools: Experience using customer-service software, databases, and related tools.

Candidates should be ready to explain their familiarity with trading, the markets or platforms they have used, the customer-service products they have supported, and their previous support performance.

PrimeXBT advertises a competitive salary based on experience.
The employer has not published a fixed salary range
, so applicants will be asked to state their expected gross monthly salary in US dollars during the application process.

The advertised benefits include:

100% remote work: The listing states that employees can work remotely from any location.

Quarterly performance bonuses: Additional rewards based on performance and results.

Medical insurance: Available after the probation period.

Additional sick leave: Extra sick-leave benefits every six months, according to the vacancy.

Birthday gifts: Birthday-related employee gifts.

International work environment: An opportunity to collaborate with colleagues across different functions.

The job listing does not state whether equipment, internet…